Arrears Manager

The Role

Buckinghamshire Building Society is looking for a driven, experienced individual to join its busy Mortgage Operations department. In this challenging and varied role, you will be a will be responsible for managing the Society’s Mortgage Arrears book. If you would like to work amongst passionate individuals who have the Society’s motto of “doing the right thing” as the core to everything they do, we would love to hear from you.

The main responsibilities of the Arrears Manager will include:

• To manage the Society Mortgage Arrears book and ensure risks are highlighted and acted on accordingly.
• Producing and reporting trend analyses and other management information with regards to forbearance and arrears.
• Deputising for the Head of Operations at appropriate arrears meetings.
• Monitoring, reviewing and controlling arrears cases in accordance with Society Policy and Procedures, Codes of Conduct and Regulation and within agreed Service Level Agreements (SLA’s).
• Manage the day-to-day activities required to operate the Society’s Arrears Operating Model.
• Liaison with customers with mortgage arrears to develop a plan for dealing with their financial difficulties and clearing the arrears, consistent with both the customers’ interests and the Society’s commercial interests delivering a personalised first-class service.
• Monitoring and ensuring adherence to negotiated payment plans.
• Complying with arrears and forbearance policy once approved and implemented.
• Preparing documentation for the Society’s Solicitors to commence possession proceedings with a view to obtaining an Order from the Court and attending (with the Head of Operations) any hearings if appropriate.
• Dealing with any higher lending fee claims in conjunction with Finance Dept.
• Liaising with relevant agencies and Company Secretary in respect to repossessed properties and building insurance cover.
• Communicate with the Society’s customers to provide information regarding any external services that may be available.
• Preparation of arrears reports for committees or meetings as required.
• Implementation of any key regulatory changes in the arrears space.

The Person

The ideal candidate will have/be:

• CeMap Qualification (desirable)
• Experience within in a collection’s role or arrears role.
• Knowledge of mortgages, freehold and leasehold properties desirable.
• Experienced at dealing with vulnerable customers
• Strong proven customer service skills (preferably with experience gained from within a legal or financial organisation).
• Knowledge of MCOB 13
• Excellent communication skills – both verbal and written
• Strong IT skills (Microsoft Office) and (Excel)
• Excellent attention to detail

The Benefits

• Competitive Salary
• Holiday Entitlement
  • Up to 25 days holiday 
• Contributory Pension Scheme
  • Group Personal Pension plan with employer contributions of up to 10% of annual salary
• Healthcare 
  • BUPA Health Cash Plan 
• Training and Development 
• Staff Recognition Awards

About Us

The Buckinghamshire Building Society was founded in 1907 and as a Member owned Mutual, with no shareholders, our emphasis is firmly on providing value to existing and new Members through competitive savings and mortgage products. We source mortgages across the full range of product niches via a nationwide broker network and funded by a constantly evolving retail savings book. We have approximately 10,000 savings customers and nearly 2,000 borrowers. We are a highly progressive society with very strong capital and liquidity foundations, a strongly growing business based on evolving risk management, excellent regulatory relationships and striving to be the best small building society in the country. Our internal culture places enormous emphasis on teamwork behaviours. As a society we value tangible involvement with our local community and frequently support local events, schools, clubs and charities. Our motto of "doing the right thing" is at the heart of everything we do.  

The Buckinghamshire Building Society is an equal opportunities employer and is committed to actively promoting diversity and inclusion.

To Apply

Please send all applications to:

Email: recruitment@bucksbs.co.uk