Customer Services Assistant

The Role

The Buckinghamshire Building Society is looking for an enthusiastic individual to join its busy customer services team, assisting with opening and maintaining savings accounts for our members, and providing them with a personalised, compliant service. It is a great opportunity for someone with excellent administration and customer service skills who is seeking an interesting, varied role in financial services.

If you would like to work amongst passionate individuals who have the Society’s motto of “doing the right thing” as the core to everything they do, we would love to hear from you.

The main responsibilities of the Customer Services Assistant will include:

• General office administration
• Accurately inputting data into bespoke data management systems and Excel
• “Best in class” customer service both face to face and when dealing with telephone queries.
• Cashiering and monitoring of branch cash limits, which includes opening & balancing individual till, banking preparation and preparing end of day figures to report to Finance and ordering cash from the external courier.
• Opening new accounts and setting up new customer & a/c type on system.
• MyBBS accounts administration
• A thorough knowledge and understanding of Society products and the ability to communicate product detail & compliance requirements to existing and prospective customers.

Addressing customer’s complaints directly when appropriate or escalating to the Customer Services Team Leader if required (ensuring that all customer feedback is captured to assist in the improvement of our customer offering).

The Person

The ideal candidate will have:

• Previous  experience of working in an administrative capacity within an office environment
• Previous customer services experience
• Excellent communication skills – both verbal and written
• Strong IT skills (Microsoft Office)
• Excellent attention to detail
• The ability to work as part of a team and liaise with various other departments within the business.
• A can-do attitude and active team player prepared to “go the extra mile”
• A polite and professional demeanour for customer services skills

The Benefits

• Hybrid working environment
• Competitive salary and pension scheme (employer pension contributions up to 10%)
• 10% discretionary bonus
• 25 days paid holiday plus 8 bank holidays
• Healthcare benefits (BUPA Cash Plan)
• 4 x annual salary life assurance
• Employee recognition scheme
• Professional training and development opportunities

About Us

The Buckinghamshire Building Society was founded in 1907 and as a Member owned Mutual, with no shareholders, our emphasis is firmly on providing value to existing and new Members through competitive savings and mortgage products. We source mortgages across the full range of product niches via a nationwide broker network and funded by a constantly evolving retail savings book. We have approximately 10,000 savings customers and nearly 2,000 borrowers. We are a highly progressive society with very strong capital and liquidity foundations, a strongly growing business based on evolving risk management, excellent regulatory relationships and striving to be the best small building society in the country. Our internal culture places enormous emphasis on teamwork behaviours. As a society we value tangible involvement with our local community and frequently support local events, schools, clubs and charities. Our motto of "doing the right thing" is at the heart of everything we do. 

The Buckinghamshire Building Society is an equal opportunities employer and is committed to actively promoting diversity and inclusion.

To Apply

Please send all applications to:

Email: recruitment@bucksbs.co.uk