Head of Operations

The Role

The Buckinghamshire Building Society is looking for a driven, experienced individual to join its busy Operations department. In this challenging and varied role, you will be a key member of the Executive Committee and be responsible for the Mortgage and Savings operations function.  This is a great opportunity for a candidate who is looking to step up, increase the breadth of their experience or a very experienced candidate who is looking for a better work life balance and autonomy in their role.

If you would like to work amongst passionate individuals who have the Society’s motto of “doing the right thing” as the core to everything they do, we would love to hear from you.

The main responsibilities of the Head of Operations will include:

• Responsible for the overall leadership, strategic direction of Savings, Mortgage Operations, Underwriting and Arrears.
• Shape and manage clear operational change roadmap aligned with, and enabling the Society Strategy.
• In conjunction with other members of the Executive Committee contribute to the development and implementation of the strategy/financial plan.
• Shape and manage forward change agenda for Society operations agenda – in line with, and to enable, Society strategy and in collaboration with Society transformation team.
• Provide oversight of all day-to-day operations including ad hoc system and project work including initiation, management, and implementation.
• Effective management of all complaints including resolution, root cause and timely reporting.
• Effective oversight of operational resilience including incident management, resolution and implementation, disaster recovery, business continuity management IMT/CMT.
• Effective strategic management of marketing team to provide first class external communications that enable the Society Strategy.
• Nurture a team culture that is fully aligned to the Society Values.

The Person

The ideal candidate will have/be:

• Previous experience in a similar role within a building society/bank (desirable)
• Line management experience with the ability to “lead by example”.
• Strong interpersonal skills with an ability to communicate and manage well at all levels across the Society.
• Ability to work under pressure with critical decision-making responsibilities.
• Commercially astute, articulate, technically strong, dynamic, insightful, and influential leader with the ability to operate at both strategic and operational levels.
• Able to effectively maintain oversight of process and procedures controls within the department.
• Experience of scale change management / cross-function (preferred)
• Experience of mortgage arrears management (preferred)
• Excellent communication skills – both verbal and written
• Strong IT skills (Microsoft Office) and (Excel)
• Excellent attention to detail

The Benefits

• Competitive Salary
• Holiday Entitlement
  • Up to 25 days holiday 
• Contributory Pension Scheme
  • Group Personal Pension plan with employer contributions of up to 10% of annual salary
• Healthcare 
  • BUPA Health Cash Plan 
• Training and Development 
• Staff Recognition Awards

About Us

The Buckinghamshire Building Society was founded in 1907 and as a Member owned Mutual, with no shareholders, our emphasis is firmly on providing value to existing and new Members through competitive savings and mortgage products. We source mortgages across the full range of product niches via a nationwide broker network and funded by a constantly evolving retail savings book. We have approximately 10,000 savings customers and nearly 2,000 borrowers. We are a highly progressive society with very strong capital and liquidity foundations, a strongly growing business based on evolving risk management, excellent regulatory relationships and striving to be the best small building society in the country. Our internal culture places enormous emphasis on teamwork behaviours. As a society we value tangible involvement with our local community and frequently support local events, schools, clubs and charities. Our motto of "doing the right thing" is at the heart of everything we do.  

The Buckinghamshire Building Society is an equal opportunities employer and is committed to actively promoting diversity and inclusion.

To Apply

Please send all applications to:

Email: recruitment@bucksbs.co.uk