The Role
The Buckinghamshire Building Society is looking for an enthusiastic individual to join its busy Mortgages department. In this challenging and varied role, you will be the Team Leader of the administration team, running the day to day Mortgage Administration team from initial application to completion. It is a great opportunity for someone with excellent administration and customer service skills who is seeking an interesting, varied role in financial services. There are professional study opportunities available for the successful applicant.
If you would like to work amongst passionate individuals who have the Society’s motto of “doing the right thing” as the core to everything they do, we would love to hear from you.
The main responsibilities of the Mortgage Administrator Team Leader will include:
- To be an active member of the Mortgage Team that aims to deliver first class service to our members pre and post completion
- To manage the day-to-day priorities of the Operations Administrators
- Develop and coach the Operations Administrators
- Collaborate effectively with colleagues from other departments creating a “best in class” environment within the organisation
- Communicating with the Society’s customers, both current and prospective, and providing required information in a timely and appropriate format
- Undertaking all aspects of mortgage administration relating to new, existing and redeemed mortgages in accordance with MCOB for regulated loans
- Proactively following up with solicitors, brokers etc to request additional information where required
- To provide assistance to the completions team as and when required