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COVID-19 – Members & Intermediaries update

We are fully committed to doing all we can to support you during the Coronavirus outbreak. We are regularly reviewing our measures and procedures, taking into account the latest government advice.


From Monday 6th July 2020 our branch will resume its normal opening hours, however in order to comply with social distancing regulations only one person will be allowed in the branch at one time.


If the impact of COVID-19 does mean that you are experiencing difficulties with your mortgage or you think you might be impacted in the future, please get in touch with us as soon as possible.

The Society is committed to supporting members in financial hardship through these difficult times and will  look to offer the 3 month payment holiday facility.

We are currently looking at how best to implement this operationally and how we communicate with our members. We will be logging all requests and will come back to any affected members with confirmation as soon as possible.

You can call us on 01494 879500 between 09:00 and 17:00 Monday to Friday, or email us:


We have underwriters available by telephone and email for all enquiries and are happy to arrange telephone appointments to discuss new or existing cases. As with all other businesses we are monitoring the situation on a daily basis and will provide further updates via this page and Linkedin when we are able to do so.


We have had reports that some people have been exploiting coronavirus in order to phish for financial information. Please be vigilant and verify any contact before sharing any personal information. The Society would not ask you for personal information via email, so please call our head office if you are concerned about an unusual communication from the Society. Our website has specific details about how you can protect yourself from fraud.