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COVID-19 – Members & Intermediaries update

Following the most recent official guidance, we have now closed the branch until further notice. We are fully committed to doing all we can to support you during the Coronavirus outbreak. We are regularly reviewing our measures and procedures, taking into account the latest government advice.

We are very much still in operation and our savings and mortgage staff are available to serve you:

By phone between 09:00 and 17:00 Monday to Friday on 01494 879500 or click on the link to email us info@bucksbs.co.uk

SAVINGS CUSTOMERS

We have detailed below simple steps that you can take to help us service your account during this difficult time.

As stated we are continuing to operate through these uncertain times. To help us we kindly ask you to take note of the following:

  • Please keep your information with us up to date so that we could contact you, if we need to.

  • While the branch is closed if you need to withdraw money, we are able to send an electronic payment to your nominated account. It is important that you keep your nominated account information up to date.

If you have no other access to a bank account, please call us on 01494 879500 to speak to one of our team and they will talk you through our contingency arrangements. 

If you need cash from your accounts, please make a request via one of these channels and we will contact you to make an arrangement to provide it to you.

We will post more information here as we have it so check back for updates.

MORTGAGE CUSTOMERS - FINANCIAL DIFFICULTIES

If the impact of COVID-19 does mean that you are experiencing difficulties with your mortgage or you think you might be impacted in the future, please get in touch with us as soon as possible.

The Society is committed to supporting members in financial hardship through these difficult times and will absolutely commit to offering the 3 month payment holiday facility.

We are currently looking at how best to implement this operationally and how we communicate with our members. We will be logging all requests and will come back to any affected members with confirmation as soon as possible.

You can call us on 01494 879500 between 09:00 and 17:00 Monday to Friday, or email us: info@bucksbs.co.uk.

INTERMEDIARIES

We have underwriters available by telephone and email for all enquiries and are happy to arrange telephone appointments to discuss new or existing cases. As with all other businesses we are monitoring the situation on a daily basis and will provide further updates via this page and Linkedin when we are able to do so.

AGM

Our 2020 AGM will be held at The Kings Chapel, The Kings Arms Hotel, 30 High Street, Old Amersham, Buckinghamshire, HP7 0DJ on Wednesday 22 April 2020 at 3:00pm. The Business Review document and the Annual Report and Accounts for the Financial Year ended 31 December 2019 are available here.

We do understand that with the current coronavirus concerns you may not want to attend our AGM this year. We will continue to monitor the official guidance in this regard and keep you informed about our AGM via this page.  

In the current circumstances, we strongly encourage you to use the online voting facility. You can also submit your questions to the Board ahead of our AGM by emailing them to Board@bucksbs.co.uk by 5.00pm on Friday 17 April 2020. Questions and answers will be displayed on our website following the AGM.

PHISHING

We have had reports that some people have been exploiting coronavirus in order to phish for financial information. Please be vigilant and verify any contact before sharing any personal information. The Society would not ask you for personal information via email, so please call our head office if you are concerned about an unusual communication from the Society. Our website has specific details about how you can protect yourself from fraud.