Yes, provided you can answer our security questions. We cannot give information about another person’s account over the phone unless a specific signed mandate or Power of Attorney is in place. We cannot accept any transaction requests over the phone, but we are happy to answer your questions.
The FCA regulate financial services firms in the UK, including banks and building societies, mortgage and insurance brokers and financial advisers. It offers services to consumers including complaints procedures, avoiding scams and protection of your rights.
Contact the Citizens Advice consumer helpline on 03444 111 444 if you need help - a trained adviser can give you advice over the phone.
Set up by parliament the Financial Ombudsman Service sorts out individual complaints that consumers and financial businesses aren't able to resolve themselves.
The BSA produce a range of fact sheets designed to give you the information you need about savings, mortgages or the building society sector in general.