We understand that this will be a difficult time for you and you should contact the mortgage department by phone, as we can help you immediately with any questions you may have. We will ask you for a certified copy of the Power of Attorney document – this will be either a Lasting Power of Attorney (LPA) or an Enduring Power of Attorney (EPA). This must be certified on each page and marked as Registered by the Office of the Public Guardian. We also need to identify all attorneys. We will use an Electronic Verification system to do this, however we may ask you for documentary evidence as well. We will change the correspondence address on the mortgage account if you advise us to do so.