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Q: I think I am paying a high interest rate on my mortgage. Can I switch to a better deal?

We have some great deals for existing customers to switch to. These vary from time to time and you should contact the mortgage department for current deals. Early Repayment Charges may apply if you are still within this period, and if you are in arrears on your existing mortgage deal we will not be able to switch you to another product.

Useful Links to other websites

  • Financial Conduct Authority

    The FCA regulate financial services firms in the UK, including banks and building societies, mortgage and insurance brokers and financial advisers. It offers services to consumers including complaints procedures, avoiding scams and protection of your rights.

    www.FCA.org.uk

  • Citizens Advice

    Contact the Citizens Advice consumer helpline on 03444 111 444 if you need help - a trained adviser can give you advice over the phone. 

    https://www.citizensadvice.org.uk

  • Financial Ombudsman Service [FOS]

    Set up by parliament the Financial Ombudsman Service sorts out individual complaints that consumers and financial businesses aren't able to resolve themselves.

    www.financial-ombudsman.org.uk/

  • Help for Victims of Financial Abuse

    Financial abuse can take a variety of different forms within different relationships, including
    intimate partners, family members or carers. It might be financial control, exploitation or
    sabotage. This can happen within partner relationships, care homes or wider family
    groups, for example. It could happen to you or to someone you know. This leaflet explains more on actions to take and where you can get help. Click here to download

  • Building Societies Association

    The BSA produce a range of fact sheets designed to give you the information you need about savings, mortgages or the building society sector in general.

    www.bsa.org.uk