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Here's your answer...

Q: My early repayment charge period is ending. Can I switch to a better deal?

We have some great deals for existing customers to switch to. We will normally write to you 2-3 months prior to the end of your Early Repayment Charge period to let you know what we have on offer. You can contact the mortgage department before this. If you are in arrears on your existing mortgage deal we will not be able to switch you to another product.