Financial Conduct Authority
The FCA regulate financial services firms in the UK, including banks and building societies, mortgage and insurance brokers and financial advisers. It offers services to consumers including complaints procedures, avoiding scams and protection of your rights.
Contact the Citizens Advice consumer helpline on 03444 111 444 if you need help - a trained adviser can give you advice over the phone.
Financial Ombudsman Service [FOS]
Set up by parliament the Financial Ombudsman Service sorts out individual complaints that consumers and financial businesses aren't able to resolve themselves.
Help for Victims of Financial Abuse
Financial abuse can take a variety of different forms within different relationships, including
intimate partners, family members or carers. It might be financial control, exploitation or
sabotage. This can happen within partner relationships, care homes or wider family
groups, for example. It could happen to you or to someone you know. This leaflet explains more on actions to take and where you can get help. Click here to download
Building Societies Association
The BSA produce a range of fact sheets designed to give you the information you need about savings, mortgages or the building society sector in general.