“If I want to make an amendment to my personal details can I do this via mybbs?”
Yes you can log in using Two-Factor Authentication, then amend any personal details such as contact details. At the point you click submit, you will then receive a text or a call with another code to enter. This is to ensure that we maintain the security of your personal information using Secure Customer Authentication (SCA).
“Will I be able to make transfers to another bank account using mybbs?”
Currently no, however following these security enhancements we will be looking to implement further enhancements to the services provided by mybbs and will keep you up-to-date with the progress of this.
“Will the website look different when I log into my mybbs?”
The website has been upgraded but there are minimal changes to what you will see. The main change will be our secure customer authentication enhancements, which adds additional security and you will receive a text or a call with a code to enter to log into the site.
“The number keeps going too fast when it calls my landline what do I do?”
Please ensure that you have selected the option within mybbs to receive your code via a landline to ensure you can clearly hear the code.
“When I register for mybbs how long does it take to be able to view my accounts?”
When you have registered your information with us, you will receive an email from firstname.lastname@example.org followed by a letter from the Society within 5 working days. The letter will provide you with your unique code, which will allow you to log into mybbs and be verified.
“What can I see when I log onto mybbs?”
You will be able to view your accounts and balances that you hold with the Society. You can also select your marketing preferences (this will enable us to keep you up-to-date with our accounts and services) and personal contact details. You are able to edit these details on the site and will be asked to authenticate yourself again to do so. In addition you can send secure messages to us, which can be viewed by our Savings team. Please note these will be processed within 2 working days of receipt, excluding weekends and bank holidays.
“Can I open accounts on your website through mybbs?”
No this is not a service we offer currently, to open an account please either:
- Visit the branch
- Download the application form from our website and post it to the Society with the information required
- Call us for the application form and we will post it to you.
“Can I opt out of Two-Factor Authentication?”
We take the security of your information seriously and in order to both protect you as our member and enable us to offer more enhanced on-line services to you in the future we need to implement secure customer authentication, therefore you are unable to opt out.