We have recently launched a new, cutting edge and data driven approach, allowing us to fully segment Brokers based on the volume and type of business they bring to the Society.
By more deeply understanding brokers current and past behaviour, we can communicate to our broker network across England & Wales in a more targeted and relevant way, allowing us to recognise and reward those brokers placing most cases with us.
We have categorised brokers into three segments – Platinum, Gold & Silver.
Platinum Partners will be invited to have access to a range of exclusive benefits such as VIP DIPs, and dedicated access to our key account managers and underwriters. In addition, Platinum Brokers will enjoy exclusive offers and limited edition products as well as the opportunity to attend exclusive events.
We also aim to collaborate with our Platinum Partners, to open up a two way communication channel and by developing relationships with brokers, we will be better positioned to offer support to our intermediary network.
We will also work closely with Brokers within the Gold and Silver segments to better understand their needs and establish how we can help them with potential cases in future, with the hope to progress them through the segmentation model over time.
Speaking about the launch, Claire Askham, Head of Mortgage Sales at Buckinghamshire Building Society said, ‘This segmentation model has been a passion project of mine since joining the Society in 2020 so it is amazing to see it come to life. The idea that we use data driven insights to help us develop a product offering and reward our most loyal brokers is something I am excited to see evolve and develop over time. By understanding more about who our brokers are, the types of cases they bring to us as a Society and what their needs are, opens up a conversation and enables us to respond to those needs in terms of service offering and product development. We are working hard to keep the offering compelling in a phased approach and we are confident the benefits of this initiative will be mutually beneficial to us as a Society, our full broker network and their clients.’