The Role
Buckinghamshire Building Society is currently seeking a Head of Underwriting to join our Mortgages team. Reporting into the Head of Operations, the successful candidate will have responsibility for the Mortgage Underwriting team, ensuring high customer care standards and service level standards are maintained, mitigating risk all the while operating in a highly regulated environment. The Society underwrites all lending cases manually which entails assessing complex cases. The candidate will also actively contribute to various projects focusing on business and core banking continuous and process improvement.
The main responsibilities of the role will include:
- Manage and maintain the integrity of the Mortgage book by lending within mandates and the Society lending policy.
- Be the subject matter expert in specialist underwriting for niche products that the Society offers.
- Assess complex mortgage applications when out of line of the Society lending policy.
- Actively drive agreed Society productivity and service standards.
- Undertake control checks on the Underwriting team.
- Ensure timely lending decisions are made within the agreed SLA’s.
- Demonstrate prudent lending decisions within the Society risk appetite.
- Authorising lending cases within approved mandates.
- Delivering a first class personalised service that includes keeping the customers or intermediaries informed of any delays.
- Communicate with Brokers and intermediaries on declined cases and provide objective feedback as appropriate.
- Be responsible for new product criteria assessment.
- Lead, coach and mentor the Underwriting team.
- Confidently present cases to internal committees and our Board of Directors.
- Ensure physical and transitional climate risks are suitably managed for new mortgage business.
- Ensure compliance within current regulatory requirements, Society standard lending policy.