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Call: 01494 879500


Your online security

We take security seriously whether online or offline, if you notice any unusual account activity contact us immediately on 01494 879500.

Keeping you, your accounts and your personal information safe is our number one priority, but we need your help to keep you protected.

Keeping yourself safe

The basics

  • When you’re opening accounts online make sure you use an email address, mobile number and login information that is unique to you.
  • Always make sure you fully complete the logout process when you’ve finished managing your accounts.
  • Avoid using a public computer when logging into your accounts and make sure you’re not overlooked.
  • If you believe there is any chance that somebody else knows your password you should change it immediately.

Stay Alert

Criminals will try and trick you into letting them connect to your device or into telling them your passwords and bank details.

We will never ask for your full password.
We will never ask you to confirm your full bank details.

Even if it sounds legitimate never give anyone access to your device, your passwords or bank details.

Your Devices

It’s difficult to know how to protect your devices – especially against something you can’t see or predict.   We’d recommend that you try to protect your devices and make sure you keep your security software up to date.

How we're keeping you safe

Only you have access to your account

We don’t have access to your mybbs account. It is your responsibility to keep your details in a safe place to ensure you can access your account.

Account protection

Your account is protected by a username and password. It is your responsibility to ensure that no one else knows your password. Our team don’t have access to this information.

Secure sites

When you visit our websites you’ll see that the address is https:// – the ‘s’ is really important, it means you’re in a secure, encrypted location – you’ll also see the little padlock symbol too.


You will also be logged out automatically if we don’t see you doing anything for over 10 minutes. Simply log back in if you want to access mybbs online again.

Security help

For helpful tips on staying safe online: