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Service Standards
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DIP submission
to DIP decisionTemporarily suspended
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Receipt of application
to initial checks of
the packageWe are aiming to have all existing applications offered by the 31st Jan 2021
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Underwriting
& OfferWe are aiming to have all existing applications offered by the 31st Jan 2021
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The Society is experiencing an exceptionally high demand for mortgage applications
Due to exceptionally high levels of mortgage applications, we have taken the decision to no longer accept any new DIP’s in order to enable us to process the applications that we have in our pipeline.
- If a case is received that has not been through our decision in principle process then we will not be able to accept it and we will return it to you.
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Please ensure that any application sent in association with a DIP agreed prior to 7th December is accompanied with all supporting documentation that was requested at DIP stage, together with the signed declaration and direct debit mandate. The case will not be allocated to the underwriter until all the supporting documents are received and the valuation has been instructed.
- We will request the valuation fee and instruct the valuation up front.
- All cases are being dealt with in strict date order with no exceptions
We thank you for your patience and understanding.