Service Standards
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Email Enquiries
Up to 1 working day
We aim to respond to all email enquiries within one working day.
If your query is urgent, please call us on 01494 879500.
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DIP Decision
Up to 3 working days
This is the time it takes us to make a decision and inform you of our decision, following a DIP submission.
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Case Allocation
Up to 5 working days
This is the time it takes our admin team to carry out an initial file check before passing the case on to an underwriter.
To ensure a swift turnaround on your client's application, please ensure the case is fully packaged.
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Full Underwriting
Up to 12 working days
Following allocation to an underwriter, this is the average amount of time it is currently taking for a case to be fully underwritten and offered.