Savings Team Leader

The Role

Reporting to the Head of Savings, you will be responsible for leading and developing the Customer Services Team to ensure that the Society offers a personalised, seamless and compliant service to its customers which is seen as “best in class”. You will be a champion of change, a strong team leader and committed to excellent customer service. As a key member of the team, you will support the Society’s strategic aims for the provision of Savings products by maintaining consistent high levels of personalised, compliant service to our Savings customers.

The main responsibilities of the Savings Team Leader include:

• Leading, managing and developing the Customer Services Assistants/Operational Administrators
• Proactively managing the Savings Department’s operational workload and breaks
• Providing market research and use own experience to make recommendations for products and pricing at Savings Product Committee meetings
• Work with the Customer Services Quality Assurance Champion to deliver either bespoke 1-1 or generic training because of feedback from quality assurance checking.
• Ensure any immediate complaints are handled effectively by following our procedures to deal with errors or queries and implement procedural improvements accordingly (in liaison with Compliance).

The Person

The ideal candidate will have:

• Previous experience in a similar role (team management and customer facing) within a Bank/Building Society (preferred)
• Strong direct customer services background
• Proven team leader experience (including work allocation and people management and performance, including appraisal process)
• Evidence of ability to manage day to day complaints effectively
• Excellent communication skills, both written and verbal
• A commitment to exceptional customer service and the inclination to progress and manage change

The Benefits

• Competitive Salary
• Holiday Entitlement
  • Up to 25 days holiday 
• Contributory Pension Scheme
  • Group Personal Pension plan with employer contributions of up to 10% of annual salary
• Healthcare 
  • BUPA Health Cash Plan 
• Training and Development 
• Staff Recognition Awards

About Us

Buckinghamshire Building Society was founded in 1907 with a simple purpose to provide a safe home for people's money and to help people achieve the dream of home ownership.  That same purpose lives on today through the Bucks’ vision to be the best small building society, endorsed by a thriving membership locally and nationally, committed to helping members achieve financial security and home ownership.

Our “Sustainably Strong | Member Centred | Community Rooted" strategy guides our activities which centre on providing a unique mortgage and savings proposition.  We have a particularly strong association with areas such as parental/family support for first time buyers, shared ownership, self-build, and retirement lending, and provide an award-winning mortgage service through responsiveness, reliability and individually assessed underwriting.  We distribute mortgages mainly through intermediaries and have a diversified lending portfolio across England and Wales. 

Our savings range has similar breadth and reach, albeit with a greater concentration in the local area.  As the only building society headquartered in Buckinghamshire, we are proud of our lasting work with partners and charities, and we are committed to driving purpose-aligned benefits to the local community.  Most of all, we strive to offer our members an outstanding level of customer service, and continue to invest in our people, prioritising engagement, development, and well-being to make the Bucks an exceptional place to work.

The Buckinghamshire Building Society is an equal opportunities employer and is committed to actively promoting diversity and inclusion.