Savings Team Leader

The Role

Reporting to the Head of Savings, you will be responsible for leading and developing the Customer Services Team to ensure that the Society offers a personalised, seamless and compliant service to its customers which is seen as “best in class”. You will be a champion of change, a strong team leader and committed to excellent customer service. As a key member of the team, you will support the Society’s strategic aims for the provision of Savings products by maintaining consistent high levels of personalised, compliant service to our Savings customers.

The main responsibilities of the Savings Team Leader include:

• Leading, managing and developing the Customer Services Assistants/Operational Administrators
• Proactively managing the Savings Department’s operational workload and breaks
• Providing market research and use own experience to make recommendations for products and pricing at Savings Product Committee meetings
• Work with the Customer Services Quality Assurance Champion to deliver either bespoke 1-1 or generic training because of feedback from quality assurance checking.
• Ensure any immediate complaints are handled effectively by following our procedures to deal with errors or queries and implement procedural improvements accordingly (in liaison with Compliance).

The Person

The ideal candidate will have:

• Previous experience in a similar role (team management and customer facing) within a Bank/Building Society (preferred)
• Strong direct customer services background
• Proven team leader experience (including work allocation and people management and performance, including appraisal process)
• Evidence of ability to manage day to day complaints effectively
• Excellent communication skills, both written and verbal
• A commitment to exceptional customer service and the inclination to progress and manage change

About Us

The Buckinghamshire Building Society was founded in 1907 and as a Member owned Mutual, with no shareholders; our emphasis is firmly on providing value to existing and new Members through competitive savings and mortgage products. We source mortgages across the full range of product niches via a nationwide broker network and funded by a constantly evolving retail savings book. We have approximately 10,000 savings customers and nearly 1,600 borrowers. We are a highly progressive society with very strong capital and liquidity foundations, a strongly growing business based on evolving risk management, excellent regulatory relationships and striving to be the best small building society in the country. Our internal culture places enormous emphasis on teamwork behaviours. As a society, we value tangible involvement with our local community and frequently support local events, schools, clubs and charities. Our motto of "doing the right thing" is at the heart of everything we do. 

The Buckinghamshire Building Society is an equal opportunities employer and is committed to actively promoting diversity and inclusion.

The Benefits

• Competitive Salary
• Holiday Entitlement
  • Up to 25 days holiday 
• Contributory Pension Scheme
  • Group Personal Pension plan with employer contributions of up to 10% of annual salary
• Healthcare 
  • BUPA Health Cash Plan 
• Training and Development 
• Staff Recognition Awards

To Apply

Please send all applications to:

Email: recruitment@bucksbs.co.uk