Service Standards

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  Email Enquiries

  Up to 1 working day

  We aim to respond to all email enquiries within one working day.

  If your query is urgent, please call us on 01494 879500.

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  DIP Decision

  Up to 2 working days

  This is the time it takes us to make a decision and inform you of our decision, following a DIP submission.

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  Case Allocation

  Up to 2 working days

  This is the time it takes our decision in principle team to carry out an initial file check before passing the case on to an underwriter.

  To ensure a swift turnaround on your client's application, please ensure the case is fully packaged.

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  Full Underwriting

  Up to 23 working days

  Following allocation to an underwriter, this is the average amount of time it is currently taking for a case to be fully underwritten and offered.