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Our philosophy of "doing the right thing" means that our members are at the heart of everything we do. Our aim is to offer a continually improving service to members as well as providing a financially secure and safe business environment for members to conduct their financial transactions.
“Firstly want to say how happy we are with the product offering. However, your attentive and ever accomodating staff makes you stand out as a company”…Mr J
“Nice to have such personal servcie, with real people, (not machines, and not passed round different departments”…Mr P T
“I just wanted to record my sincere thanks for your exemplary service. …I am very pleased to be one of your customers.” Miss B
I cannot praise the efficiency and courtesy of your staff enough. A computer system is only as good as the staff that operates it yours are superb.”… Mrs H
I like the fact that the Bucks doesn’t offer a myriad array of confusing and complicated products…Mr H,
Based in the small village of Chalfont St Giles Buckinghamshire Building Society is a Mutual Society and as such is owned by its members. In common with all mutual societies, the Society has no shareholders to pay, so the emphasis is firmly on providing a traditional service and value to existing and new members. Founded in 1907 by a group of local businessmen it was originally called the Chalfont & District Permanent Building Society, it was renamed the Buckinghamshire Building Society in 1961.
Our services have not fundamentally changed since our beginnings in 1907, we offer a range of uncomplicated savings accounts as well as "tailor made" mortgage products to suit the individual needs of our borrowers.
Being the only financial institution in Chalfont St Giles, the Society is actively involved in the local community, including the village traders’ group. We support local schools, clubs and charities with donations and staff involvement, and have set up a charitable foundation with “The Heart of Bucks”, which generates an annual fund that is donated to a local charity, chosen by Members. With most staff being local, the Society has a sense of belonging to the community and working together with customers and local groups to create a better environment.
Our charity foundation
Each year our members vote to nominate a charity for our Foundation to support. In 2016 we were able to give £7k to the Alzheimer's Society for their befriending scheme.
Corporate social responsiblity
We are committed to CSR and we focus on key areas such as integrity, acting with due skill, care and diligence, being open and co-operative with regulators and paying due regard to customers’ interests and "treating customers fairly".
In addition we pay particular attention to Vulnerable Customer awareness, detailing best practice for staff dealing with these individuals, offering large print documents and a hearing loop on the counter. Privacy of customers is also very important, and a private interview room is available should this be required by customers. On the lending side of our business customers who may be in financial difficulties are treated sympathetically with every effort made to assist them with suitable arrangements.
Mutuality is a word you hear a lot in relation to building societies. It means that we are owned by our Members – you, our customer, and not by external shareholders. This means that you, as a Member, have the right to vote at our AGM and therefore have a say in how the society is run. As there are no dividends to pay to external shareholders, our profits are used to improve our business and therefore our service to you. We are also active supporters of the local community around Buckinghamshire.
You become an individual shareholder when you open a savings account or take out a mortgage with us and are eligible to vote at our AGM if you are 18 years old or more and if you are a saver, have £100 or more in your savings account.
What’s the difference between a member and a customer?
All of our individual customers who have a share account (any personal savings account) or a mortgage with us are our Members. The only customers who are not Members are those that have deposit savings accounts – companies, charities, clubs, trusts and SIPP accounts.
Members are eligible to vote at our AGM if they are 18 years old or more and have a mortgage or a savings account with a balance of at least £100. All our Members are equal, no matter how much money you have with us. If you are a voting Member, you have one vote.
"Firstly I want to say how happy we are with the product offering. However, it is your attentive and accommodating staff that make you stand out as a company.
Mark Edwards in particular has been both understanding to our needs, and worked with great speed and communication."
"I just wanted to record my sincere thanks for your exemplary service. I visited your branch on Thursday to make a transfer, the transfer was executed with extreme efficiency. I am very pleased to be one of your customers."